Privacy Policy

Your privacy matters to us

1. Introduction

Suburban Company ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services. By accessing or using our platform, you agree to the terms of this policy.

2. Information We Collect

We may collect personal and non-personal information, including but not limited to:

  • Name, email address, phone number
  • Login credentials and authentication data
  • Service request details, images, and descriptions
  • Location information (only when required for service delivery)
  • Device information, browser type, and IP address

3. How We Use Your Information

The information we collect is used to:

  • Process and manage service requests
  • Assign professionals and track service progress
  • Communicate updates, notifications, and support messages
  • Improve platform performance and user experience
  • Ensure security, prevent fraud, and comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

  • Verified service professionals to fulfill your requests
  • Third-party service providers (authentication, email, analytics)
  • Legal authorities when required by law or to protect rights

5. Third-Party Services

Urban Helper may use third-party tools such as Google Sign-In or analytics services. These services operate under their own privacy policies, and we are not responsible for their data practices.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no online system is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. User Rights

You have the right to:

  • Access and review your personal information
  • Request correction or deletion of your data
  • Withdraw consent where applicable

9. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze usage patterns, and maintain session security. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the platform indicates acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@egenai.in